Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
3 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    3 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

OceanSunrise's avatar
OceanSunrise
Collaborator | Level 8
3 years ago

I am also already on 14.1 and it does not work still

OceanSunrise's avatar
OceanSunrise
Collaborator | Level 8
3 years ago

Also any new files I create on my PC when I go to my Mac its not add those new files.  On my Mac Desktop the it just has that cloud with the arrow pointing down.  I try to click on it and select Make Available Offline but nothing happens and its not making it available offline.  And it says everything has been synced.   Does not make sense.  I can't make it available offline on my Mac Desktop.   

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