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The desktop app on my Mac has been stuck indexing files. I can only access some of them.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
For what itâs worth, prior to updating my 27â iMac 5k running Ventura, my activity monitor had Dropbox with consistent cpu usage at 127% and its status in the app as constantly syncing with the fans kicking in a few times a day. To clarify, all my files were synced and up to date.
Since upgrading to Sonoma 14.1 when confirmed as safe by Dropbox, this issue is still occurring, but as far as I am aware, as before, all my files are synced, despite what the app says.
Would be good to get an app update to resolve the high cpu usage / perma-syncing, as Sonoma may not be the reason why some people on here are complaining that syncing wonât complete. I appreciate that others have clear issues with syncing and missing files which must be a nightmare, but this appears to be a separate issue from what I am experiencing.
Hello again fellow sufferers,
With discussion that Sonoma 14.1 solves the "stuck indexing" problem for some users, I did a clean erase and installed 14.1.
I did not install any other software, just Dropbox (note the latest version I downloaded is desktop app V186.4.6207).
I followed all the standard installation instructions, but 18 hours later it is "indexing" so it appears to be stuck indexing, the same problem I and many others have had for over a month now.
I was really hoping a clean install of 14.1 and the latest Dropbox version would have worked.
Has anyone else tried the latest version of Dropbox (desktop app V186.4.6207)?
I still believe the problem is related to upgrading to File Provider. However, the Dropbox desktop app will not allow me to do this because it is stuck "indexing". I just can't get around this.
If anyone has any advice, please let me know.
- Teddy73 what I did is I did an advanced reinstall where I wiped out all my previous settings Dropbox and then installed a fresh one. Did you do that? That might work. Here is the link explaining https://help.dropbox.com/installs/advanced-reinstall
OceanSunrise thanks for replying.
I did this advanced reinstall around 2 weeks ago, it didn't work. But I will try again now that Sonoma 14.1 is out and the updated Dropbox desktop app V186.4.6207. Maybe the combination of these new versions will work đ€
Did it work for you? If so could you tell us what software versions you were using when it worked.
Same for me. I'm on Sonoma 14.1. All it worked but after moving some files, it started to sync...and now it's stucked!!!!
Do I have to contact the supporto to solve?
- @Teddy43 To be honest with you I donât remember. But currently Iâm on the latest software version of Mac 14.1 and I have two MacBooks and one PC and finally all are syncing fine with everything. Also I noticed in Preferences make files available offline was turned off for some reason so I turned it back on. Check that out as well.
