Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Teddy73's avatar
Teddy73
Collaborator | Level 9
2 years ago

Hello again fellow sufferers,

 

Has anyone had any success doing an "advanced reinstall" like OceanSunrise has ?

 

Are there any new tips/tricks that have worked for someone getting around this "stuck indexing" problem?

 

Lastly, has anyone asked about compensation for the long length of time we havent been able to use Dropbox? I'm at about 6 weeks of not being able to use it, plus technical support are now taking a long time to get back to me, consequently, that fondness I have had for Dropbox over the last 11 years is diminishing 😔

 

 

JoeyChords's avatar
JoeyChords
Explorer | Level 4
2 years ago

Has anyone canceled Dropbox yet? Maybe that will make them fix it. I'm about at my wits end with my CPU being out of control due to Dropbox, syncing not working at all, and with being told various versions of turn it on and off again. I have been a customer for at least 10 years, and I don't want to do it, but I'm about to go to Google Drive which works just fine on Sonoma. Billion dollar companies that I've been paying for a decade shouldn't be making me do things over and over that aren't going to help.

 

Hey Dropbox - there is NO POINT in turning things off and on again if YOU haven't fixed the problem first. Kindly let us know when you have fixed things and stopped putting our files at risk.

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