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Forum Discussion
msheppard
2 years agoNew member | Level 2
The desktop app on my Mac has been stuck indexing files. I can only access some of them.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
- 2 years ago
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
FrankieAnn
2 years agoHelpful | Level 6
I RECEIVED A SOLUTION FROM DROBOX THAT WORKED!
To ensure that Dropbox is working correctly, I'd recommend that you rebuild your configuration settings by unlinking and relinking your Dropbox account to your computer. This will restore any settings which may have been changed without affecting or removing your files.
Please follow these steps to unlink and relink your computer:
1) Right-click the Dropbox icon in the system tray, or menu bar, by the clock.
2) Click on your profile picture or initials to the right of the search bar, and select "Preferences".
3) Select the Account tab.
4) Click the "Sign Out" button in the Account tab.
5) Your Dropbox will then prompt you to re-enter your account information.
Your account will then take a few moments to re-index your Dropbox folder, and sync any pending changes before returning to normal activity.
I did this. On the first attempt, my 29,000 files were re-synched but stopped at 352 files. So, I repeated the process. I signed out then signed back in and ALL THE FILES SYNCHED. I am back to where I was.
In retrospect, it seems a logical maneuver. This is what we do when our laptop or program locks up. Just sign out, give it a moment, then log back in. Good to know for the next update.
GOOD LUCK!
astraglamboy
2 years agoNew member | Level 2
This is it. This is the solution that works. I tried everything up to this point. Please foreground this workaround. It will save people time and headaches.
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