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The desktop app on my Mac has been stuck indexing files. I can only access some of them.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
Hello fellow sufferers,
Another week has past. Dropbox still isn't working for me.
I had partial success, it did stop "Indexing" on a Mac I did a clean install (Sonoma 14.1) on and only installed Dropbox (v186.4.6207) and this made me so excited.
So I then followed the prompt and upgraded it to File Provider, this worked also, I was so happy!
Dropbox went back to "indexing" but I thought this will be ok, it will finish soon and everything will be ok.
Sadly that was 2.5 days ago, it is still "indexing".
If anyone has had any success, could you please share what you did.
Hi cloudres I didn't previously fix it that way you suggested.
Instead, I did a clean install of Sonoma 14.1 and then without installing any other software, or changing any system settings, I installed Dropbox (v186.4.6207).
I then went through the standard installation steps and chose to sync one small folder to the Mac and left it to index, this took several days (it is a spare MacBook so I was able to use this as a test device) I connected it to ethernet and it's status was "indexing" for about 3 days. I kept checking it and I assumed it was unsuccessful as it was stuck "indexing". However, on the third day I noticed it was no longer "indexing". So I became happy. I thought it had worked. I then selected to update to File Provider as I knew this has to be done. File Provider was updated, with my Dropbox folder having been moved to the new location. Everthing seemed to have worked. I was happy. It was "indexing" but I thought this was ok, it maybe had to re-do this. However, it has been stuck "indexing" ever since, 4 days now.
I have communicated this to Dropbox technical support. They have not responded as yet.
As each day, week and now month passes and this problem isn't fixed, I become more and more disillusioned. It's been 7 or 8 weeks I haven't been able to use Dropbox now.
Teddy73 This exact thing happened to me-- the indexing finally ended after seeming to be stuck, I stupidly chose to switch over to the File Provider system at that point, and now it's stuck at indexing again. Even if I try to go back to the legacy file system.
