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The desktop app on my Mac has been stuck indexing files. I can only access some of them.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
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- Walter
Dropbox Community Moderator
Have you granted Dropbox full disk access as outlined here as well aaronmgould?
Hi Walter,
Still having the same issues after completed the previous steps that you outlined. Below are screenshots of what the current screens look like on my computer. I also tried restarting my Mac computer as well and same issues persist...- Hannah
Sorry to jump in here, aaronmgould.
Is it possible that you might have some kind of VPN, antivirus or any kind of security app that could be blocking Dropbox?
If you do, try temporarily disabling them, to see if that helps.
- Hey there! Thanks for jumping in and helping me out! I don’t have any security software that would be blocking Dropbox from working.
We're almost 20 days into using MacOS Sonoma.
My Dropbox has been updated to version 185.4.6054, but in reality, nothing has changed.
File indexing is still stuck.CHRISTIAN ARCOS did you try to recover them by DropBox web site? If you have a Premium account you should be able to do it. Nothing can be deleted immediately.
CHRISTIAN ARCOS this is a very serious matter. If I were you, I would have already filled the Internet with this issue. I've already done so regarding the MacOS Sonoma speech.
What is happening is unacceptable. I repeat, there are people who are paying for a service that isn't working. We work with DropBox here, this is no joke. Furthermore, DropBox shouldn't take these matters lightly. If the news gets out in the press, there's a risk of losing in the stock market, and those are real problems.
The 185.4.6054 Dropbox update in my case brought back thumbnails for most files. I'm happy this is working again. But along a few old bugs, such as receiving an alert such as "Can't bring these files online-only as some of them are still open" (they aren't) and Finder being more sluggish than it was. And I have more files which are still "Synchronising" for a couple of hours.
Hi!
Since last week, I've been observing that my files created on my Mac are not being uploaded to Dropbox server. Also, files created on other devices (such as my Windows PC at work) are not being dowloaded. The Dropbox icon is eternally signaling "Indexing" but nothing is happening. I called Apple today, and they suspect that Dropbox is not updated to work with MacOS Sonoma.
I need some help to solve this issue, because I've accessed FAQ and it was not successful, and I'm afraid to lose my recent updates on my files.
Thank you.
- Walter
Hey Durval L, thanks for bring this to our attention.
Your case sounds a lot like this discussion. Could you have a look there and confirm that you've tried the troubleshooting steps mentioned there?
Thanks so much!
