The desktop app on my Mac has been stuck indexing files. I can only access some of them.

There are 18,068 items in my dropbox folder on the Mac. Not sure where I can see the number on the Dropbox account. Is it not the same?

Any suggestions what I can do?

Gerold

I am experiencing the same. I updated to sonoma macos14 and now dropbox is constantly syncing. Some files won't open either.

This needs a fix asap. thanks,

Same problem.
MacOS: Sonoma 14
DropBox: v183.4.7058

Everything seems to be indexed. But it's hanging on Synchronization.

The folder is located in the standard location: CloudStorage
Full Disk Access = enabled

All files that are in the "on-line only" are not opened.
If I edit files on my laptop, nothing is updated on the server.

If I upload files through a browser to the server, they are NOT available on the computer!

I rebooted, logged out, etc. Does not work!
You must fix it urgently!!!!

Same here. When it did finally finish, it had created a new "conflicted copies" folder in my Dropbox and moved 100s of files and folders from a shared Dropbox folder into it. Took hours to fix. No one at dropbox beta tested upgrading to the new MacOS 14 release?

It seems to be working, but I'm not in a hurry to rejoice.
Either the operating system indexed itself to the end or the Dropbox servers tweaked something. Leave your computer on for a couple of days so that it doesn't go into hibernation mode.
I also connected via VPN and different modes of operation, about 10 reboots of the computer. Paused DropBox, etc. Today it feels like it has come back to life. I assume that maybe the servers have been tweaked or the operating system itself has "come to life".
I'll keep watching!

I have the same issue. Syncing appears to have stopped, and furthermore, the syncing phase doesn't seem to have completed after Sonoma was installed. I tried contacting official support, but they advised me to reinstall the app or log out. I replied that I don't think it's appropriate, as it seems like a silly bug clearly caused by Sonoma. With all the money I'm paying, hasn't this OS been properly tested with Dropbox?

Same issue, "indexing" since I upgraded to Sonoma, given full disk access. signed out, signed back in, restarted, uninstalled, reinstalled to the latest version of DropBox, same issue.... Please help! 

Buon pomeriggio,

è da circa 4 giorni che la sincronizzazione con l'app Dropbox non funziona più correttamente.

I file rimangono in locale con un punto esclamativo e appare la scritta "Indicizzazione in corso..."

Esattamente da quando ho installato la nuova versione del S.O. Mac OS 14.0 (23A344)

Grazie

Ciao PaoloCaMe, grazie per aver portato questo alla nostra attenzione.

Potresti confermare il numero di versione dell'applicazione desktop Dropbox passando il mouse sulla piccola icona Dropbox, accanto al tuo WiFi nella barra dei menu?

Inoltre, utilizzi il nuovo macOS per File Provider, in cui il percorso Dropbox viene spostato su CloudStorage?

Tienimi aggiornato e partiremo da lì!

PS: ho allegato una traduzione automatica della mia risposta sopra. Ci scusiamo per eventuali errori che potresti trovare.

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Hi PaoloCaMe, thanks for bringing this to our attention.

Could you confirm the version number of the Dropbox desktop application by hovering over the little Dropbox icon, next to your WiFi in the menu bar?

Also, do you use the new macOS for File Provider, where your Dropbox path is moved to the CloudStorage? 

Keep me posted, and we'll take it from there! 

PS: I've attached an automated translation of my response above. Apologies for any mistakes you might find.