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Locmup's avatar
Locmup
Explorer | Level 3
13 days ago

The desktop app on my PC is stuck on "Starting".

Dropbox desktop app stuck on "Starting." Have reinstalled Dropbox several times and rebooted PC numerous times. Still stuck on Starting
desktop
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
13 days ago

Hey Locmup​, let's jump right into this!

As a first step, could you please clarify your computer's OS version for us?

Could it be that there are more than 300K files in the Dropbox folder? Could you check its properties, and let me know?

Also, do you have any third party app, proxy, VPN, firewall, security software, or even ISP/router settings that could be hindering the starting process? If so, then could you try temporarily disabling those? Maybe that will do the trick.

While you're at it, can you also try to uninstall the app and reinstall using our offline installer?

Keep me posted, and we'll take it from there!

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