Forum Discussion

ECB's avatar
ECB
Explorer | Level 3
4 years ago
Solved

The desktop app on Window explorer doesn't seem to be aligned with my account online.

Hi, I can't seem to get File Explorer to sync. It used to sync automatically but now it is not. I've logged onto the Dropbox page and tried to download the app and that doesn't seem to do anything.  ...
ECB_0-1662240444890.png
desktop
sync
windows
  • Mark's avatar
    Mark
    4 years ago

    Hi ECB 

     

    Have you made sure Dropbox is running? 

     

    Restart it from the Windows menu or reinstall from www.dropbox.com/downloading. 

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi ECB 

 

Have you made sure Dropbox is running? 

 

Restart it from the Windows menu or reinstall from www.dropbox.com/downloading. 

ECB's avatar
ECB
Explorer | Level 3
4 years ago

thank you sooo much! this did work. 

Downloading the app worked. 

I could see in my start menu there was a drop box app but it wasn't launching anything. 

This makes sense and I can now see in Windows Explorer the syncing icon. 

thank you so much for your assistance. 

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