Forum Discussion

ECB's avatar
ECB
Explorer | Level 3
4 years ago
Solved

The desktop app on Window explorer doesn't seem to be aligned with my account online.

Hi, I can't seem to get File Explorer to sync. It used to sync automatically but now it is not. I've logged onto the Dropbox page and tried to download the app and that doesn't seem to do anything.  ...
ECB_0-1662240444890.png
desktop
sync
windows
  • Mark's avatar
    Mark
    4 years ago

    Hi ECB 

     

    Have you made sure Dropbox is running? 

     

    Restart it from the Windows menu or reinstall from www.dropbox.com/downloading. 

acfks1's avatar
acfks1
New member | Level 2
3 years ago

I have dropbox on 2 computers (1 at primary home and 1 at a 2nd home).  I have been working on my 1st computer (at primary home) and when I get to my 2nd computer, dropbox has not synced with the 1st computer and the online account did not sync either.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    Sounds like Dropbox on computer 1 isnt running OR is showing an error. 

     

    When you are home check for its icon on the status bar (near clock) and if it is there mouse over it to see what it says. If it is not there relaunch it via the Apps/Start menu

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