The desktop app on Windows 11 isn't connecting to the internet

Same issue here. Will retry in the morning after reading your post

SAME

Same issue here. Brand new computer, Windows 11 Home.

A few additional notes:

• Installation never really completes. The installer window closes without a success message, and Windows Explorer crashes/reboots.
• C:\Program Files\Dropbox\Client does not get created.
• Although a grey icon appears in the system tray, clicking it shows only a window with a loading animation. Clicking sign-in from the menu in that window results in an error.
• After a reboot, the icon in the system tray is gone – the Dropbox process doesn't restart.

Hi everyone, thank you for alerting us to this problem.

Dropbox engineers are aware of the problem and are working on a solution.

We’ll update you as soon as possible. Please let me know if you need further assistance in the meantime.

Yes, I was installing from the web login as well as dropbox.com/download. I just tried dropbox.com/install and the installer correctly configured the Dropbox app. It's all good now. Thanks for the information.

Just another FYI, I completely wiped my computer and did a fresh Windows 11 install. I then tried to install via dropbox.com/download and got an error that it could not be installed. Then when I tried the link above, dropbox.com/install, it installed properly.

I have this same issue on windows 10

Hi Bobkotdb, could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

Re-visiting this thread...  just tried the installation again and the flow is working now.  The deice was showing up many times now in the devices list and I had to delete some of the copies for the new installation to proceed, but otherwise, the issue is resolved now for me.  (Installed version = 242.4.5815)

Thanks for the update on this sensij - we're happy to hear it's sorted now and please let us know if anything else comes up in the future.

Have a lovely week ahead!