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Forum Discussion
The desktop app on Windows 11 isn't connecting to the internet
Application Affected
DropBox Windows App
Device
HP OmniBook
Operating System/Browser (if using the web)
Windows 11
Dropbox App Version (if using the app)
241.4.4853
Question or Issue
I just purchased a new Windows 11 machine and downloaded the DropBox app. In the system tray, when I hover over the greyed-out app, it says "Dropbox 241.4.4853 Connecting..." and it never changes. I have a similar issue on another Windows 11 machine. Can someone help me get this connected?
19 Replies
Replies have been turned off for this discussion
Re-visiting this thread... just tried the installation again and the flow is working now. The deice was showing up many times now in the devices list and I had to delete some of the copies for the new installation to proceed, but otherwise, the issue is resolved now for me. (Installed version = 242.4.5815)
I have this same issue on windows 10
Yes, I was installing from the web login as well as dropbox.com/download. I just tried dropbox.com/install and the installer correctly configured the Dropbox app. It's all good now. Thanks for the information.
Just another FYI, I completely wiped my computer and did a fresh Windows 11 install. I then tried to install via dropbox.com/download and got an error that it could not be installed. Then when I tried the link above, dropbox.com/install, it installed properly.
- Jay
Dropbox Community Moderator
Hi everyone, thank you for alerting us to this problem.
Dropbox engineers are aware of the problem and are working on a solution.
We’ll update you as soon as possible. Please let me know if you need further assistance in the meantime.
Same issue here. Brand new computer, Windows 11 Home.
A few additional notes:
- Installation never really completes. The installer window closes without a success message, and Windows Explorer crashes/reboots.
- C:\Program Files\Dropbox\Client does not get created.
- Although a grey icon appears in the system tray, clicking it shows only a window with a loading animation. Clicking sign-in from the menu in that window results in an error.
- After a reboot, the icon in the system tray is gone – the Dropbox process doesn't restart.
SAME
Same issue here. Will retry in the morning after reading your post
Application Affected
Dropbox App
Device
PC Desktop
Operating System
Windows 11 build 26100.7840
Dropbox App Version
241.4.4853Question or Issue
Brand new Windows 11 PC setup, fresh install, fully updated. Dropbox will not connect for initial installation. When the install completes and the app opens it is stuck on "Reconnecting to the internet. This may take a moment". The task bar does not even show the dropbox icon. I have tried:- rebooting
- reinstalling Dropbox
- resetting network adapters
- rebooting network (modem/router)
- flushing dns and resetting sock
- completely disabling the firewall and built in native Windows virus protection
- manually changing my IP address
- going into the Preferences in the Dropbox app and setting custom proxy settings to No Proxy.
- I have reset my computer time/date and made sure it's correct
- I have tried running the install package with Run as Administrator
- I have uninstalled Onedrive and every other non-essential software
- I have verified there are no other anti virus software installed
- There is no VPN running or installed.
Absolutely nothing has worked. I have 30 other workstations on this network (PC and Mac) that are running Dropbox just fine.
Selecting "Sign in" in the app settings results in a "Unable to connect to Dropbox" error. I can connect to Dropbox.com and log in fine. Everything works except the Dropbox app on this one new machine.
