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JC_BR's avatar
JC_BR
New member | Level 1
11 months ago

The Dropbox app is stuck indexing files on my Windows 11.

I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over ...
desktop
sync
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey JC_BR, sorry to hear about this.

If you're still stuck at syncing, could you confirm the version number of the Dropbox desktop application by hovering over the icon in the menu bar?

A screenshot of the app's status as shown in your system tray would also help, so feel free to include one. 

On a side note, have you tried adjusting your bandwidth settings through the app's preferences to see if it helps at all?

Keep me posted!

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