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Forum Discussion

JC_BR's avatar
JC_BR
New member | Level 1
11 months ago

The Dropbox app is stuck indexing files on my Windows 11.

I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over ...
desktop
sync
windows
sc0ttkclark's avatar
sc0ttkclark
Helpful | Level 5
4 months ago

I have the same exact issue. I have a LOT of files/folders but I have chosen to only sync the smallest batch of folders.

This happens on initial install too.

  • macOS Sequoia 15.6.1
  • Dropbox.app - 231.4.5770
  • No bandwidth limits

 

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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hi sc0ttkclark - sorry to hear you're having issues with this.

Can you clarify how long has the Dropbox desktop app been stuck at 'indexing' for us and if you rebooted your computer and/or internet router in the meantime?

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