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Forum Discussion
The Dropbox app is stuck indexing files on my Windows 11.
I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over ...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi from me as well, sc0ttkclark! Since I don’t see any files/folders in your local Dropbox folder (besides some hidden ones) and you also mention that this is a new install, can you clarify when you logged in to the desktop app on your computer exactly?
Did you choose to not sync most of your files locally during the sign-in process? Keep in mind that the performance of the desktop app may decline if more than 300k files are saved within the local Dropbox folder.
Finally, I’d like you to right-click on your local Dropbox folder directly, go to “Get info” and send me a screenshot of the next window you’ll see.
Nancy I tried a few things with no luck getting past the “Indexing” forever. Ultimately landed on just selecting all files because my intent was to download them all anyways.
I tried selecting only a few smaller directories and the Indexing message stayed for a day so I restarted the process with all files selected. I assumed the indexing issue was because I had a huge Dropbox account so it wouldn’t save me much time downloading in groups of folders.
