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Forum Discussion
The Dropbox app is stuck indexing files on my Windows 11.
I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over ...
Still indexing, a full day 2 into that process and it has finally expanded to give me index % complete and hours remaining. Sounds like I've got a while to go.. It switches between ~40 to ~90 hours depending on when you look at it.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorDoes it still switch between ~40 and ~90 hours?
I’d also like a screenshot of what you see after right-clicking on your local Dropbox folder and choosing “Get info”.
Yes, sometimes as high as 290+ I've seen.
Here is the Get Info for my Dropbox folder. I don't the the size will ever finish calculating :)
- Megan
Hey sc0ttkclark!
Based on the info that you provided it looks like you're using a rather large amount of files.
With approximately 1TB of used storage, and I'm guessing more than 300K files stored in your account (hence the delay while calculating the folder's size), this is expected behavior I'm afraid.
What I'd suggest as a last resort and since this is an initial installation process is the following:
-Unlink and then uninstall the Dropbox app from your device.
-Once that's done, delete your existing Dropbox folder and any files in it.
- Download and reinstall the app, but this time during the installation process make sure to choose for your files to sync and download as online-only. (Keep in mind that you might need to check your advanced settings during installation in order to see the option).
Alternatively you can choose our selective sync feature to remove all of your folders upon this starting phase. Don't worry, you can always sync them back after.
That way, and once the app's status is updated you can then choose to gradually sync your content in smaller batches as available offline.
I'm always here if you have any questions!
It might be sunk cost fallacy but I'm going to hold out because syncing the smaller batches of files took forever to index too. If I restart then I'll lose the progress I had made in syncing hundreds of thousands of files at this point.
Still indexing as of this morning though.
