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Forum Discussion

JC_BR's avatar
JC_BR
New member | Level 1
11 months ago

The Dropbox app is stuck indexing files on my Windows 11.

I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over ...
desktop
sync
windows
sc0ttkclark's avatar
sc0ttkclark
Helpful | Level 5
4 months ago

It might be sunk cost fallacy but I'm going to hold out because syncing the smaller batches of files took forever to index too. If I restart then I'll lose the progress I had made in syncing hundreds of thousands of files at this point.

Still indexing as of this morning though.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for keeping us in the loop on this sc0ttkclark 

If it gets stuck at syncing the exact same amount of files for a while with no progress, you might need to consider using selective sync to lessen the app's load. Let us know of any updates anyhow!

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