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Forum Discussion

JC_BR's avatar
JC_BR
New member | Level 1
11 months ago

The Dropbox app is stuck indexing files on my Windows 11.

I installed Dropbox on a new computer running Windows 11, and the local Dropbox folder does not display any files or folders—it is completely empty while Dropbox has been showing "Indexing" for over ...
desktop
sync
windows
sc0ttkclark's avatar
sc0ttkclark
Helpful | Level 5
4 months ago

Way more than 300k files, I've got 3+ million files apparently.

If you hover over the icon it will give you better information than the app itself does. It tells you how many files left to index.

Still indexing..

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey again, sc0ttkclark. Regarding the app version of your Dropbox app, it looks like you’re running the alpha app version (233.2.3554), instead of the stable one (231.4.5770).

    If the app gets stuck again, you can also try updating it as the next step. You can do this by turning off early releases via your General tab here and installing the stable app version after that.

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