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Forum Discussion
Solved
The Dropbox desktop app is stuck at "Upgrading Database" on MacOS
Application Affected
Dropbox App
Device
Macbook Pro
Operating System/Browser (if using the web)
macOS Tahoe 26.2
Dropbox App Version (if using the app)
Question or Issue
For several days, my Dropbox App does not reflect the contents of my Dropbox. When I sign in to dropbox.com, I can see that all my files are on my account. But when I click on the app on my laptop, I see the message "Upgrading Database..." Someone on the forum suggested leaving my computer on overnight to allow the upgrade to finish, but this tactic did not work. As it stands, I am unable to use the Dropbox App on my laptop.
Hey danielvega1984!
You'll basically need to follow these steps:
-Sign out of the Dropbox desktop app.
-After that uninstall the app.
-Locate your existing Dropbox folder locally and rename it to something like "Dropbox.old".
-Reinstall the Dropbox app.
-Then sign into the application again, in order to create a brand new instance of the Dropbox folder.Please let me know about the results once you follow these steps.
13 Replies
Replies have been turned off for this discussion
- Walter
Dropbox Community Moderator
In that case, you can perform an advanced reinstall at this point danielvega1984.
Let me know of any updates!
Walter,
Yes, I've already tried rebooting and reinstalling, and it still gives me the same message.
- Walter
Hi there danielvega1984 - thanks for bringing this to our attention.
Have you tried closing the app and relaunching it or even rebooting your computer since you first noticed this?
If you did and this persists, can you reinstall the app and let us know how it goes?
Thank you!
