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Cuasimingo's avatar
Cuasimingo
Explorer | Level 4
1 day ago

The Dropbox desktop app on my Windows 11 is stuck "indexing" files.

Application Affected Dropbox app Device Generic gamer computer Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 242.4.5815 Question or Issue Af...
desktop
sync
windows
Dell_Dropbox's avatar
Dell_Dropbox
Icon for Community Manager rankCommunity Manager
1 day ago

Welcome to the community Cuasimingo​ Sorry to hear you're ealing with missing files recently. On the Dropbox desktop app, “indexing” means the app is preparing your files and folders to sync, and it can take a while after a big change or a large number of files.

So first thing to consider, how many files are you actually indexing? If you can share a screenshot of the exact status message in the Dropbox taskbar window (and whether the indexing count changes), we can help narrow it down.

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