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The Dropbox desktop app on my Windows 11 is stuck "indexing" files.
Application Affected Dropbox app Device Generic gamer computer Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) 242.4.5815
Question or Issue
Af...
This is very difficult to explain because Dropbox did something very strange for the first time in many years of using the system. Dropbox support concluded that the files were lost and there was nothing to be done, but after that, Dropbox began to sync my entire Dropbox folder in the computer HD which took overnight. Now, it's being stuck indexing as shown in the image, two files. Assuming they are large files, I can understand it can take even a couple of hours, but six? I'm just worried that Dropbox is not a reliable way to backup files anymore. This behavior is absolutely strange. That message only changes from showing what you see to Indexing 2 files and no uploading.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Cuasimingo, thanks for all the details, and sorry to hear about that!
Can you clarify how long the Dropbox desktop app has been stuck at 'indexing', and if you rebooted your computer and internet router in the meantime?
On a side note, have you tried adjusting your bandwidth settings through the app's preferences to see if it helps at all?
Also, do you have any 3rd party apps running on your computer that might be monitoring your files somehow?
Lastly, can you right-click on your local Dropbox folder directly, go to its Properties and send me a screenshot of the next window you see there?
Keep in mind that I want to make sure that there are less than 300k files located in your Dropbox folder at the moment. In some cases, having more files than that can cause performance issues to the Dropbox app.
Thanks!
