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Forum Discussion
EastyT
14 days agoNew member | Level 2
The Dropbox desktop app won't start or sync on Windows 11
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) App won't launch but i have installed the latest version
Question o...
- 5 days ago
Well, it took a week of thrashing around, but support eventually came up with the answer. This entire issue had to do with a Dropbox update to make it compatible with Microsoft's new sync API called Cloud Files The solution was to unlink my desktop from the Dropbox dashboard, uninstall, reboot, reinstall. Then during the welcome process at the end choose advanced setting Check the Opt Out checkbox under Dropbox for Windows Updates.
That's it, it all works now.
Thanks for everyone trying to help solve this issue. It seems that Dropbox is aware of the issue, it just took some time to find the right support rep that was aware of it.
Thanks Again!
EastyT
13 days agoNew member | Level 2
Well, I have followed the directions precisely, uninstalled, deleted the client folder, made the change in the registry, restarted and reinstalled. The installation process went smoothly and logged into my existing account. Same as before, the Dropbox app appears in the task bar but is greyed out just saying it starting. I was able to right click the greyed out icon and click the settings icon and then preferences. The only two choices available in settings are General and Network. In General it offers a language choice and that's it. In Network it offers Custom Proxy Settings which is turned off. Still, the app just says starting. I can see the Dropbox shortcut on my desktop and I can access the files and folders.
All of the files in my Camera Uploads folder have the circular Sync icon next to the title and say Sync Pending but the files are accessible via my desktop folder as well as the Dropbox Desktop in Chrome. There are several photos that were taken over the past 2 weeks that show a blank icon, no sync icon and are not accessible. I can copy things using the web interface and they upload to Dropbox but copying to the Dropbox folder does not as I'm sure that's where the syncing comes in.
I'm sure you've already seen this in my first post, as I included an error log of some sort. The last line in the log speaks of "[WinError -2147024501] Access to the cloud file is denied". This may not be related at all and there is plenty more stuff in the log file. I really don't know where to go from here. It seems that app has installed properly but is stuck in "Starting" mode.
Jay
Dropbox Community Moderator
12 days agoHi EastyT, do you have any proxy, VPN, firewall, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
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