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EastyT's avatar
EastyT
New member | Level 2
14 days ago
Solved

The Dropbox desktop app won't start or sync on Windows 11

Application Affected Dropbox Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) App won't launch but i have installed the latest version Question o...
desktop
Error Messages
sync
windows
  • EastyT's avatar
    EastyT
    5 days ago

    Well, it took a week of thrashing around, but support eventually came up with the answer. This entire issue had to do with a Dropbox update to make it compatible with Microsoft's new sync API called Cloud Files The solution was to unlink my desktop from the Dropbox dashboard, uninstall, reboot, reinstall. Then during the welcome process at the end choose advanced setting Check the Opt Out checkbox under Dropbox for Windows Updates.

    That's it, it all works now.

    Thanks for everyone trying to help solve this issue. It seems that Dropbox is aware of the issue, it just took some time to find the right support rep that was aware of it.

    Thanks Again!

EastyT's avatar
EastyT
New member | Level 2
8 days ago

I'm looking forward to a solution, but the Holiday and switching to Dropbox support has slowed things down.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 days ago

    We really appreciate your patience, EastyT.

    I can see that our team is working on your issue, so hopefully they'll have an update for you really soon.

    Let us know if you need anything else.

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