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Solved
The Dropbox desktop app won't start or sync on Windows 11
Application Affected Dropbox Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) App won't launch but i have installed the latest version
Question o...
Well, it took a week of thrashing around, but support eventually came up with the answer. This entire issue had to do with a Dropbox update to make it compatible with Microsoft's new sync API called Cloud Files The solution was to unlink my desktop from the Dropbox dashboard, uninstall, reboot, reinstall. Then during the welcome process at the end choose advanced setting Check the Opt Out checkbox under Dropbox for Windows Updates.
That's it, it all works now.
Thanks for everyone trying to help solve this issue. It seems that Dropbox is aware of the issue, it just took some time to find the right support rep that was aware of it.
Thanks Again!
Well, it took a week of thrashing around, but support eventually came up with the answer. This entire issue had to do with a Dropbox update to make it compatible with Microsoft's new sync API called Cloud Files The solution was to unlink my desktop from the Dropbox dashboard, uninstall, reboot, reinstall. Then during the welcome process at the end choose advanced setting Check the Opt Out checkbox under Dropbox for Windows Updates.
That's it, it all works now.
Thanks for everyone trying to help solve this issue. It seems that Dropbox is aware of the issue, it just took some time to find the right support rep that was aware of it.
Thanks Again!
Theresa
Community Manager
Community ManagerHi there EastyT, and thanks for reaching out to us in the Dropbox Community! 😊
I am glad to see your issue is resolved - desktop app startup or sync problems on Windows 11 can be especially frustrating, so it’s great to hear things are running properly again. These glitches can have a few different causes, so thank you for taking the time to come back and share what worked. Updates like yours are super helpful for anyone who might encounter the same issue!
By the way, I’m Theresa 👩💻, one of the community managers here at Dropbox HQ. Since you’ve been working through this on the desktop app, I’d love to know: what’s your favorite Dropbox feature? Whether it’s Smart Sync, Backup, sharing tools, or something totally different, I’m always curious what people enjoy most about using Dropbox day-to-day.
Looking forward to hearing more,
T 😺 (Dropbox Community Manager)
