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Forum Discussion
The Dropbox desktop application can't be opened on Mac OS, why?
I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone. Because of an issue with the OS, we had to wipe the hard drive clean and...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey TE16, I hope you're doing well!
Would you mind trying once again, to see if the same thing happens then? I'm asking because the behavior you described sounds rather odd.
If you notice that it removed your icon from your device, let me know.
Thanks Megan!
I actually have tried it several times with the same response. I got to a place at one point where I was in the right account, however it did not accept me signing in; it said I needed to sign in on the "Team Account" - I do not have a team account.
Right now I am trying to delete the account that I never set up and it is requiring that I set up a password in order to delete it.
I have used my Dropbox account for years and value it very much. This has been incredibly frustrating; seems like there should be an easier solution than setting up and account in order to delete it.
Thanks for trying.
- Megan
I see, TE16.
Can you take a look at your account's connected devices and let me know how many you've currently connected to your account?
Do you have more than 3, which is the device limit for our Basic plan?
As for deleting your account, would you mind clarifying the exact error, please?
Hi Megan ~
It keeps saying two other devices which would be an iphone and ipad.
I am not sure what you mean by exact error. The issue when I try to download the App is that it defaults to a Gmail email account that I never set up. I am unable to change it to the email my account is under which is a Comcast email account. The one time I was able to get it to a sign in for the Comcast email account it says "Sign in to a team account" in a little red box at the top of the page. I do not have a team account.
- Megan
Hey TE16, would you mind sending over a screenshot of the exact error you're getting on your end about Dropbox not being able to be opened?
Also, are you logged into the correct Dropbox account when you visit your account online, when you re-install the app?
You should be able to see this by checking your General tab here.
I could not get a screen shot because as soon as I hit Command/Shift/4 it disappears. I have taken a photo.
