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squirblej's avatar
squirblej
Helpful | Level 5
11 months ago
Solved

The Dropbox folder does not appear in Locations on my Mac.

Hello:

  • I am updated to the latest version of Dropbox with File Provider 
  • Dropbox works flawlessly when I find the Finder folder using the menu bar icon
  • I can also find the Dropbox folder in ~/Library/CloudStorage/Dropbox, where it appears with a grey circle against it
  • However, the Dropbox folder does NOT appear under Locations
  • Finder Preferences have Cloud Storage ticked under Locations in Sidebar
  • Unticking/ticking, rebooting, restarting Dropbox doesn not change this.

I'd love to get my Dropbox in the Locations bar where it should be. Any ideas?

Thanks

Jack

desktop
Mac
  • Jay's avatar
    Jay
    11 months ago

    Hi squirblej, thanks for the images. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link?

9 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    11 months ago

    If you go to the directory that Dropbox is located in (so usually \Users\your name) and then just drag the Dropbox directory over to the side back on the Finder window that will put it there for you :)

  • squirblej's avatar
    squirblej
    Helpful | Level 5
    11 months ago

    Thanks Mark. But this puts it in Favourites, not in Locations. Why isn't it appearing as it should in Locations?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey squirblej, I hope you're doing well!

    Would you mind trying out the steps provided in this thread as an accepted solution? If this doesn't work for you, let me know.

    I'll be waiting for your update!

  • squirblej's avatar
    squirblej
    Helpful | Level 5
    11 months ago

    Hi Megan - it's already checked. I have tried unchecking it, rebooting, checking it, rebooting - no change. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey squirblej! Sorry for jumping in. 

    Can you please go ahead and send me a screenshot of what you see in your Finder perhaps? Feel free to hide first anything that you don’t want to be publicly visible. 

    I’d also like a screenshot of what you see under your Sync tab here.

    It’d be great to have a visual and see what could be the next possible approach.

  • squirblej's avatar
    squirblej
    Helpful | Level 5
    11 months ago

    Hi Nancy - thanks for replying. Finder and Sync tab screenshots attached.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi squirblej, thanks for the images. Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by clicking this link?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    No worries, glad to have helped out!

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