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mducharme's avatar
mducharme
New member | Level 2
2 months ago
Solved

The Dropbox folder icon appears as a blank page on my newly-installed Windows 11.

Application Affected Dropbox (Microsoft Store version) Device Windows 11 Custom Build PC Operating System/Browser (if using the web) Windows 11 Pro 24H2 and now 25H2 Dropbox App Versio...
desktop
Folders
GUI
Setting up the apps
windows
  • mducharme's avatar
    mducharme
    2 months ago

    Rich my replies have disappeared twice now. I've replied to myself and this is the second time it  has vanished so you've not not seen what I said.

    This is now the third time I've typed this up and I hope it sticks.

    It was NOT the icon cache, it was a registry edit that fixed it.

    That registry key HKEY_CLASSES_ROOT\CLSID\{915856B3-76E9-47CC-B16D-2C7B120DAF27}\DefaultIcon had a wrong path to Dropbox.exe

    I fixed it (the version number should have been 234.4.5591.0)

    Then restarting explorer fixed it.

    One of my replies completely VANISHED after that leaving behind the "that fixed it - the question is, how did that end up getting wrong in the first place" that made it look like clearing the icon cache fixed it. Why is this forum deleting replies to myself after I post them and make sure they show up.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
mducharme wrote:

... the Dropbox icon itself is wrong in Explorer for my Dropbox folder. It is just showing a plain white piece of paper.

This is usually a result of a bad icon cache in Windows. I'd try to clear the icon cache and then restart the computer.

  • mducharme's avatar
    mducharme
    New member | Level 2
    2 months ago

    Hi,

    I have cleared the icon cache and restarted. It has changed, but now it is a plain folder icon instead of a white default file icon.

    This still isn't correct - I'm used to seeing the Dropbox logo there.

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