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stuartstuart's avatar
stuartstuart
New member | Level 1
2 years ago
Solved

The Dropbox icon is gray in my menu bar and the desktop app won't start.

Dropbox for mac: menu bar icon is gray and when I click it the animation starts but my desktop app never starts or connects.  This has now happened on two macs.  I've tried everything.  Can still acc...
desktop
Mac
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for the extra info, stuartstuart! Appreciate all the details you’ve shared. 

    Have you followed the steps provided here to perform an advanced reinstall?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the extra info, stuartstuart! Appreciate all the details you’ve shared. 

Have you followed the steps provided here to perform an advanced reinstall?

stuartstuart's avatar
stuartstuart
New member | Level 1
2 years ago

I will give that a try and report back!

 

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