Forum Discussion

djlance's avatar
djlance
New member | Level 2
4 years ago
Solved

The Dropbox website is showing a blank page; not loading

You are not fully operational. Your site is down. I have checked with multiple users and it is down. 

What is the status and what is the ETR?

incident
Web
  • sewlady's avatar
    sewlady
    4 years ago

    Hannah, just wanted to let you know that (for some unknown reason) viewing my Dropbox main page has started working TODAY (Thursday 9/15/22) in Firefox.  I have no idea why; I didn't make any changes myself.  I'm just glad I don't have to fight with it anymore.  Or have to use Chrome to view my info.

46 Replies

Replies have been turned off for this discussion
  • Remimolette's avatar
    Remimolette
    Explorer | Level 3
    4 years ago

    Hi, this is weird, my dropbox homepage (/home) is purely blank !

    And this happens on every browser of all of my computers : Opera, Firefox and Chrome on my imac and macbook laptop !

    Refreshing is the same for half an hour now.

    I restart my computers twice I don't understand.

    Is it possible that it comes from my personal network ?

     

     

     

     

  • tutunaku's avatar
    tutunaku
    New member | Level 2
    4 years ago

    Are you using a VPN? I am having the same problem. I had to turn it off to be able to access my files.

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    4 years ago

    Hi Remimolette,

    Yes, I too have noticed it. Seems, it was some kind of glitch (seems in continuation), affecting browsers state (makes it inconsistent). Usually getting to and back from http://dropbox.com/h resets the state and everything gets back to work. Try it. It works for me.

    Let's hope it will be fixed soon.

  • Strahan's avatar
    Strahan
    Explorer | Level 3
    4 years ago

    I'm having the same problem.  I open Dropbox, it goes to dropbox/home and it's totally blank.  Just for yuks, I fired up Edge and went to dropbox.com.  Got the page.  Hit sign in, entered creds, /home loaded fine.  Yay!  So I go to rewind a folder, and after clicking activity -> rewind, the rewind interface page loads annnnnnnnnnnnnd it's blank.  !#@$%$%^&^%$&%^

  • William F.7's avatar
    William F.7
    Explorer | Level 4
    4 years ago

    Starting last night and continuing this morning when we go to our dropbox.com/home page it returns a blank page.  This is happening to several of us in different parts of the country.  The solution seemed to be to just put dropbox.com in the address bar and it would come up with dropbox.com/work and that worked for some but not all.

    It seems that since the system update there is an issue.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!