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The dropdown context menu (right-click on Mac) isn't showing
Dropbox's added dropdown menu options (like “Copy Dropbox link…” and “make online only” etc.) that show via right-click on Mac Finder window are suddenly absent.
May this have anything to do w...
Hello, just circling back as this has been solved.
SOLUTION: Quit DropBox, delete any/all DB folders in Finder, restart DB, and relink when prompted. Dropdown Context should work fairly immediately, but wait 24 hours or more for status icons.
STORY: This problem existed on both my M1 Desktop and my M1 MacBookPro. Back in June, I did jump out of this forum to contact DB support directly, as Jay suggested. At which point, after many other attempts, they suggested I make a "test" user account just to see if the problem existed there. It didn't, which pointed to it being an Apple/OS/extensions issue more than a DB issue. However, the next day I booted up with my normal user, and suddenly the context menu was back. No status icons, but after a few days those were showing up.
But the issue still persisted on my MacBookPro, even after updating to Sequoia, and after trying the same fix/workaround that worked on my desktop. After months of not having the functionality, I had a bit of time to troubleshoot more late September. I burned through four DB support people (and a few Apple support people) before Dave at DB had me try many other things, but finally solved it: I simply had to trash the old copies of dropbox in my Finder. Which I'd suspected was the problem, but none of the techs had me do it. Also, I *had* tried that when I had the same problem on my desktop in June, but it didn't solve it.
And who knows, it could've been the order in which everything was done before that that made it work.
I kept notes, so if anyone has any questions, I may be able to help. I don't wish that timesuck on anyone.
Guess not! Strange, I was looking for an "insert image"
Anyway, the top window is my "relinked" newer db. Less folders visible, but that's how I revised it. The lower window is the library/Cloud Storage, the "old" version.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey petermooreworld, let me jump in here!
Based on your screenshots it looks like the bottom path is where your active Dropbox folder is located. You can see that it has the relevant syncing icons next to your files.
You can always check your app's preferences to see the current path of your Dropbox folder, and double check where it points.
If you right click on a file/folder on the bottom Dropbox folder, do you see the context menu there?
What happens when you add a file in there? Does it sync to your account online?
