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dluptonmd's avatar
dluptonmd
Collaborator | Level 9
1 month ago

The mobile app is crashing on my S25 Ultra Android.

Question or Issue Android app crashing on s25ultra. Phone sent a message saying this and to put it in deep sleep. The dropbox app has not been working well with word 
Android
Error Messages
Mobile
dluptonmd's avatar
dluptonmd
Collaborator | Level 9
1 month ago

please read the chain. I've reinstalled dropbox and word multiple times and cleared cache and force stopped. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi again, dluptonmd! So, to clarify, your Dropbox app is no longer crashing on Android, but you’re still getting those notifications. Is this correct? 

    Can you please confirm whether you’ve restarted your device in the meantime? 

    If you have, I’d like to know the OS version of your Android phone next, as well as the current app version of your Dropbox mobile app (which you can find by going to your Account tab > gear icon and scrolling all the way to the bottom).

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