Forum Discussion

Redderz's avatar
Redderz
New member | Level 2
3 years ago
Solved

"There was a problem completing this request" on my Windows device when I try to log in.

I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request":   I have changed my emai...
Redderz_1-1675418239697.png
account access
desktop
Setting up the apps
windows
  • Megan's avatar
    Megan
    3 years ago

    Hi jannegue, let's jump right into this! 

     

    In regards to your account access in the app, we'd need to check your security page online, to see how many active devices you have there.

     

    If you're on a Basic plan, with more than 3 devices connected already, this might be the issue.

     

    As for the browser, can you try to clear your cache there, or use an incognito mode, and see if you can access your account and put the security code that way?

     

    Keep me posted!

jannegue's avatar
jannegue
Explorer | Level 3
3 years ago

Hello, I seem to have a similar issue. 
I also switched laptops and am now unable to log into my account on the app. I am currently logged into my account with my main browser and I don't want to log out there, as I am needing at least that access to continue my work. 
On another browser I have the issue that, after logging in, I receive an email with the needed security code but in the we window the page doesn't load any further, I thus cannot enter any code.
This has been going for 3 days now. 

Can anybody help?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to see you're having trouble here, onake.

 

Do you happen to have some kind of security app installed on your computer, like an antivirus, VPN, firewall etc. that could be blocking the Dropbox app?

 

If so, try temporarily disabling them, to see if that helps.

  • onake's avatar
    onake
    Explorer | Level 3
    3 years ago

    Thanks.

     

    I have checked. No firewall nor VPN running.

     

    Issues happens only while logging in from Dropbox App; logging in via Safari or Chrome web browsers are fine.

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