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Redderz's avatar
Redderz
New member | Level 2
3 years ago
Solved

"There was a problem completing this request" on my Windows device when I try to log in.

I have recently changed laptop so am trying to add Dropbox to my desktop as before. Every time I log in I get the error "there was a problem completing this request":   I have changed my emai...
Redderz_1-1675418239697.png
account access
desktop
Setting up the apps
windows
  • Megan's avatar
    Megan
    2 years ago

    Hi jannegue, let's jump right into this! 

     

    In regards to your account access in the app, we'd need to check your security page online, to see how many active devices you have there.

     

    If you're on a Basic plan, with more than 3 devices connected already, this might be the issue.

     

    As for the browser, can you try to clear your cache there, or use an incognito mode, and see if you can access your account and put the security code that way?

     

    Keep me posted!

Redderz's avatar
Redderz
New member | Level 2
3 years ago

Hey Hannah,

Thanks for the help. I tried logging on in a different browser and had this error:

So I've been in to my account, turned off the two-step verification and it's worked - thank you! Not sure if that's a bug in the Dropbox system or not? Many thanks for your help

Luke

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Redderz! I hope you don’t mind me jumping in. 

 

If you’d like to re-enable two-step verification on your Dropbox account, and you still have this issue, I can open a ticket for you, so that we can investigate this further.

 

Don’t hesitate to ping me, if you'd like that.

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