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Frank P E.'s avatar
Frank P E.
Helpful | Level 7
5 years ago

There's a red indicator on the Dropbox icon in the system tray, what is this?

Hello ---  it  looks like there is a number one (1) in a red dot on the dropbox icon in the system tray  -- what is this and what does it mean?  Thanks 

  • mh1106's avatar
    mh1106
    New member | Level 2

    I had to click on the Dropbox icon in the tray, go to the Notifications tab, and even though the messages were marked as read I clicked on the More icon on the right side (3 dots) of each notification and dismissed each notification. That finally solved the problem for me to get rid of the red 1 to disappear from the Dropbox icon.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff

      Hey mh1106, thanks for letting us know what did the trick for you - awesome work with the troubleshooting!

       

      If you have any other questions or thoughts for us in the future, don't hesitate to give us another nudge. 

       

      In the meantime, I hope you have a lovely day ahead!

      • cindy t.3's avatar
        cindy t.3
        Collaborator | Level 9

        Dang, I thought that might take care of it, but no. The red dot is still there.

  • Elixir's avatar
    Elixir
    Star | Level 19

    It could be a notification. Click the Dropobx icon > Go to Notifications tab > Mark it as read. 

    • Frank P E.'s avatar
      Frank P E.
      Helpful | Level 7

      hello --- that for the info ---  I thought that was the case, but why would the indicator just appear on only one of my  computers? --- I have that one turned off now,  will check  it the next time I start it up ---- Thanks again 

      • sandeeppatil's avatar
        sandeeppatil
        Explorer | Level 4

        I see a red indicator and my clicks on the icon don't work. Tried restarting as well. So I have no idea how to check notifications when nothing happens when I click on the icon (both clicks don't work)

         

  • FlavioTorelli's avatar
    FlavioTorelli
    New member | Level 2

    In first of all sorry for my english and excuse me for a possible mistake. I'll write then also in italian, my language, hoping someone of you can understand me.

    From about 5/7 days the dropbox icon appears with a little red "1". The "1" is over the icon. I'd look for, thinking it would be an error, something notice into my remote dropbox or in the dropbox website without find anything . What's is? Someone of you can help me? Thanks for the attention.

     

    Da qualche giorno l'icona di dropobox appare con un "1" rosso. Ho cercato sia in locale che in remoto qualche notifica e/o indicazione senza trovare nulla. Qualcuno sa dirmi cosa è? Grazie per l'attenzione,

    Flavio

     

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II

      FlavioTorelli wrote:
      My desktop app shows a red 1 on its icon. What is this?

      You have a notification. Single-click the icon to open the Dropbox window, then go to the Notifications tab.