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Forum Discussion
There's a red indicator on the Dropbox icon in the system tray, what is this?
Hello --- it looks like there is a number one (1) in a red dot on the dropbox icon in the system tray -- what is this and what does it mean? Thanks
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorI see, thanks for clarifying that cindy t.3.
Since you mentioned reaching out to our Support team for this, can you let me know the ticket number (eg. #1234567)?
Also, which version of the app do you have installed at the moment?
support id 11077996
Dropbox v101.4.434
It's probably an old version, but at one point several years ago Dropbox made a bunch of changes (to turn it into an app) that made it completely non-functional for what I needed on my system. It was weeks of trying to figure out a solution, with the end result being going back and tricking my computers into loading an old version that wasn't an app. I don't have time to go through hat again.
- Daphne
Since you're already in contact with the team, it would be best to continue there cindy t.3 as they can look into this with you alongside some device specific info.
It looks like it would be a notification icon, however we would only be able to tell that from the window that should open when clicking the Dropbox icon (not the one you see when Ctrl+clicking).
Since you're not able to access this menu, I would suggest reinstalling the desktop app as it could be an underlying issue with you current installation due to the steps that you took previously when installing.
Also, just as a side note, you can disable the new Dropbox app interface and continue to just use it through the File Explorer with the steps listed here.
Thanks!
