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Forum Discussion

Frank P E.'s avatar
Frank P E.
Collaborator | Level 9
6 years ago

There's a red indicator on the Dropbox icon in the system tray, what is this?

Hello ---  it  looks like there is a number one (1) in a red dot on the dropbox icon in the system tray  -- what is this and what does it mean?  Thanks 
desktop
Notifications
Setting up the apps
mh1106's avatar
mh1106
New member | Level 2
6 years ago

I had to click on the Dropbox icon in the tray, go to the Notifications tab, and even though the messages were marked as read I clicked on the More icon on the right side (3 dots) of each notification and dismissed each notification. That finally solved the problem for me to get rid of the red 1 to disappear from the Dropbox icon.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hey mh1106, thanks for letting us know what did the trick for you - awesome work with the troubleshooting!

 

If you have any other questions or thoughts for us in the future, don't hesitate to give us another nudge. 

 

In the meantime, I hope you have a lovely day ahead!

  • cindy t.3's avatar
    cindy t.3
    Collaborator | Level 9
    6 years ago

    Dang, I thought that might take care of it, but no. The red dot is still there.

    • Roger V.'s avatar
      Roger V.
      New member | Level 2
      6 years ago

      Hey, I'm having the same issue here. Upgraded to the new app (now running 104.4.175) and my system tray icon has the red square with no number on it (https://imgur.com/3k0hzX4 ), and the tray icon does not respond at all to single right-click or single left-click. If I double-click it opens the app. 

    • Jim H's avatar
      Jim H
      New member | Level 2
      6 years ago

      I'm having the same issue as cindy t.3, system tray icon has a red dot on the lower left side with no number in the dot. The only way I can open the App is ctrl-left mouse click, double click just opens the local Dropbox folder. I have reinstalled twice now, once with the advanced reinstall instructions from https://help.dropbox.com/installs-integrations/desktop/advanced-reinstall. I could open a ticket, but it would be the same as the one already open by cindy t.3. I'll just keep limping along for now with the ctrl-left mouse click workaround. One good note is that all the files/folders are syncing. I'm running v104.4.175 on Windows 10. My account is Dropbox Business Standard with 5 TB of storage.

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