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Forum Discussion
ibaphd
29 days agoNew member | Level 2
Transferring files from my account online, to my desktop app.
Device Dell Inspiron 3480 AOI Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) On my phone it is 448.2.2; I can't find an app version in my computer s...
Megan
Dropbox Community Moderator
29 days agoHi there, ibaphd, let's jump right into this!
If you're using our desktop app, that means that you have a local folder Dropbox in your File Explorer, and this folder is a mirror of your account online and vice versa. This means, if the app is 'up to date' what you see online should sync on your device, and vice versa, unless you opted to prevent some folders from syncing locally.
Now, you mentioned that you moved your content from your Desktop to Dropbox.com. How did you do this? Did you enable our computer Backup feature and what do you see when visiting this page?
Also, would you mind clarifying which app version you currently have installed, along with the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your taskbar next to your WiFi.
Do you have any step-by-step screenshots of the situation you explained? You also mentioned "all of the files I have been able to move back to my Desktop do appear in my phone app" so is the issue resolved now or not?
Let me know more, and we'll take it from there!
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