Transferring files from my account online, to my desktop app.

The problem is not solved, so let me see what I can answer. 

I don't know which app version I have on my computer.  There is no Dropbox icon next to my WiFi icon and I cannot find it in the Dropbox settings.

I don't remember how I originally copied the folders to Dropbox.com from my computer.  Now that I think about it, I probably did not copy them because they were already on Dropbox.com.  I probably just deleted the folders from my computer. I don't think I deleted the Dropbox app from my computer either.

I have Dropbox on both my phone and on my computer.  On my computer, it's in Windows Explorer and I have a shortcut to the icon on the Desktop itself.  What I'm trying to say is that all of my folders (including the ones I'm trying to copy to computer app -- that is, Explorer and my Dropbox shortcut on the desktop) show up on my phone app, so it is okay.  However, none of the files I'm trying to copy show up on my computer or the computer shortcut.

I wanted to copy only some personal folders from Dropbox.com back to my computer.  Let's call them Folders 1,2,3.  I want all of the remaining Folders and Documents to remain on Dropbox.com as well as Folders 1,2,3.  (There are probably over 100 folders and documents on Dropbox.com, but I'm using 1,2,3 as an example of what files I want to transfer back to my computer).

I can tell you step-by-step what has happened (or at least most of what has happened) but I can't give you screen shots because the screen that caused the problem is one that popped up when I first started trying to copy folders back to my computer.  Once I clicked which folders I wanted to copy back to my computer, the pop-up-screen disappeared.  Folders 1,2,3 (the ones I want on my computer) disappeared from Dropbox.com and are not on my computer either.  I finally found the folders on Dropbox.com by clicking a little button that said "Show Hidden Files" so now the folders in Dropbox.com are all there. (I have since found and clicked on "Show Hidden Files" on the Dropbox app as well, but Folders 1,2,3 still do not show up).

So now, the only Folders missing from my computer are Folders 1,2,3.  I used to be able to right click the folder, hit "copy", then drop the copy into my computer by hitting "paste."  If I can still do that, I do not know how because the right click does not work on Dropbox.com.  

I tried everything I could think of to copy Folders 1,2,3.  Finally I was able to move Folders 1 and 2 to my computer using the "transfer" function.  Specifically, I hit "Transfer."  That gave me a screen that asked where I wanted to transfer to.  There were two options, one of which was "email it."  I entered my email address and sent them to my email (one folder at a time).  Then I downloaded them to my computer from my email.

However, when I tried to download Folder 3 to my computer using my email, I received an error that said there were files that cannot be transferred.  It did not tell me which files could not be transferred.  So, Folder 3 is still not on my computer.

I still don't know how to copy my Folders from Dropbox.com to my computer and vice versa.

Update from this morning.....I've been working on this since Saturday.  When I started my computer this morning, all of my folders that I want were still only on Dropbox.com.  When I look at my activity screen, it said "Your files are up-to-date."  Obviously, that was not true because the Dropbox app was empty.  However, a couple of hours later, my folders popped up on Windows Explorer and in my shortcut folder -- EXCEPT Folder 3 -- they are still not there.  Unfortunately, all of the Folders I don't want on my computer have been transferred from Dropbox.com to my computer as well. The sync says "Your files are up-to-date", which again is not true because Folder 3 is still sitting in Dropbox.com.

A couple of other strange things happened but I don't think they will be a problem if I can fix this.

Sorry this is so long.  Dropbox is my personal program now (it used to be part of the programs that were paid by the University I worked for.  Now that I'm retired, they do not pay for it).  Because of this, I cannot call customer support -- that would be easier.....

Thanks again!

Christine