Forum Discussion

natashas1's avatar
natashas1
New member | Level 2
2 years ago

trouble signing into my account

I was having trouble accessing files through dropbox as they weren't syncing on the desktop app but I could see they were on the website, so I uninstalled the dropbox app and installed it again and n...
desktop
Error Messages
Install
Uninstall
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there confused123, sorry to hear you're having issues with this.

 

If this persists after rebooting your computer and router, could you clear your browser's cache and try once more?

 

If you still get the same results, please send us a screenshot so that we can have a visual too.

 

Thanks!

confused123's avatar
confused123
Explorer | Level 3
2 years ago

I have rebooted my computer and router. I had already cleared my cache but I have done this again. Below is a screenshot of what I see once I type in my email address. If I press continue it loads indefinitely and the same error message displays.

 

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