Forum Discussion

robertcohen's avatar
robertcohen
Explorer | Level 3
2 years ago

Unable to install Droxbox on my Windows 10 PC

I get the following error report:   bn.BUILD_KEY: Dropbox bn.VERSION: 193.3.5459 bn.constants.WINDOWS_SHELL_EXT_VERSION: 69 bn.is_frozen: True machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746 pid...
desktop
Error Messages
Install
windows
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

In that case, you can also try a clean advanced reinstall as well robertcohen 

 

If you're on the Basic plan, make sure to not connect more than 3 devices to your account as you might your account's device limit. 

 

In case you're running any antivirus or firewall, VPN or proxy settings on the computer, you can also try to temporarily disable them during this process. 

robertcohen's avatar
robertcohen
Explorer | Level 3
2 years ago

Did not work.  Can you remotely look at my laptop?

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