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robertcohen
2 years agoExplorer | Level 3
Unable to install Droxbox on my Windows 10 PC
I get the following error report:
bn.BUILD_KEY: Dropbox
bn.VERSION: 193.3.5459
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746
pid...
robertcohen
2 years agoExplorer | Level 3
I understand it could be a rights issue.
Could not Start Dropbox. Contact support. Paste the error message below.
bn.BUILD_KEY: Dropbox
bn.VERSION: 192.4.4605
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746
pid: 3540
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'I:\\Dropbox'
real_path='I:\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\192.4.4605\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\192.4.4605\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\*\AppData\Local\Temp
TEMP: C:\Users\*\AppData\Local\Temp
tempdir: 'C:\\Users\\*\\AppData\\Local\\Temp'
real_path='C:\\Users\\*\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 879, in wrapper
File "desktop/dropbox/client/main.py", line 6729, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6191, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6114, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"
Megan
Dropbox Community Moderator
2 years agoHey robertcohen, would you mind trying one more thing, please?
You can find Nancy's steps here. If you could follow them, and let me know the results, that'd be great.
Provided that these steps still don't work, let me know and I'll be happy to open an email on my end for you, in order for our specialized agents to provide you the necessary help.
- robertcohen2 years agoExplorer | Level 3
I discovered it an issue with rights on the folder as the operation system was originally Windows 7 and I restored a Windows 10 image and now I cannot access the folder due toa rights issue. Is there tool that forces a wipe on the folder?
- Megan2 years ago
Dropbox Community Moderator
Hey robertcohen, when you say folder, are you referring to your Dropbox folder?
- robertcohen2 years agoExplorer | Level 3
yes
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