Forum Discussion

robertcohen's avatar
robertcohen
Explorer | Level 3
2 years ago

Unable to install Droxbox on my Windows 10 PC

I get the following error report:   bn.BUILD_KEY: Dropbox bn.VERSION: 193.3.5459 bn.constants.WINDOWS_SHELL_EXT_VERSION: 69 bn.is_frozen: True machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746 pid...
desktop
Error Messages
Install
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey robertcohen, would you mind trying one more thing, please? 

 

You can find Nancy's steps here. If you could follow them, and let me know the results, that'd be great. 

 

Provided that these steps still don't work, let me know and I'll be happy to open an email on my end for you, in order for our specialized agents to provide you the necessary help.

robertcohen's avatar
robertcohen
Explorer | Level 3
2 years ago

I discovered it an issue with rights on the folder as the operation system was originally Windows 7 and I restored a Windows 10 image and now I cannot access the folder due toa rights issue.  Is there tool that forces a wipe on the folder?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey robertcohen, when you say folder, are you referring to your Dropbox folder?

    • robertcohen's avatar
      robertcohen
      Explorer | Level 3
      2 years ago

      yes

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey robertcohen, would you mind letting us know what didn't work exactly with the advanced reinstall steps that Walter suggested above?

         

        Those steps should help you with wiping the previous rights.

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