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robertcohen's avatar
robertcohen
Explorer | Level 3
2 years ago

Unable to install Droxbox on my Windows 10 PC

I get the following error report:   bn.BUILD_KEY: Dropbox bn.VERSION: 193.3.5459 bn.constants.WINDOWS_SHELL_EXT_VERSION: 69 bn.is_frozen: True machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746 pid...
desktop
Error Messages
Install
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey robertcohen, would you mind letting us know what didn't work exactly with the advanced reinstall steps that Walter suggested above?

 

Those steps should help you with wiping the previous rights.

  • robertcohen's avatar
    robertcohen
    Explorer | Level 3
    2 years ago

    I cannot delete the folder so I renamed it.  However, I would like to delete the empty folders off my laptop that Dropbox created and locked me out.  I tried inheriting the rights and taking ownership be no success at all.   The managed to install dropbox after renaming the folder but I cannot delete the old files which are stuck on my computer

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you get any specific errors when trying to delete the old Dropbox folder robertcohen?

     

    If so, would you mind sending us a couple of screenshots of the error message, in order for us to have a visual too?

  • robertcohen 's avatar
    robertcohen
    Explorer | Level 3
    2 years ago
    How do I send you a screenshot on this forum?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You should be able to attach it using the camera-like icon robertcohen when trying to respond back to us.

  • robertcohen's avatar
    robertcohen
    Explorer | Level 3
    2 years ago

    unable to grab a screenshot even though icon clicked on dropbox.   Dont know why it not grabbing screenshots.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Robert, do you mean that you're not able to save your screenshot to Dropbox or that your computer can't take screenshots at all?

     

    You can try this as well.

  • robertcohen 's avatar
    robertcohen
    Explorer | Level 3
    2 years ago
    It my laptop not phone
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You should be able to see options for all kinds of devices, if you click on "Other".

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