Forum Discussion

robertcohen's avatar
robertcohen
Explorer | Level 3
2 years ago

Unable to install Droxbox on my Windows 10 PC

I get the following error report:   bn.BUILD_KEY: Dropbox bn.VERSION: 193.3.5459 bn.constants.WINDOWS_SHELL_EXT_VERSION: 69 bn.is_frozen: True machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746 pid...
desktop
Error Messages
Install
windows
robertcohen's avatar
robertcohen
Explorer | Level 3
2 years ago

I cannot delete the folder so I renamed it.  However, I would like to delete the empty folders off my laptop that Dropbox created and locked me out.  I tried inheriting the rights and taking ownership be no success at all.   The managed to install dropbox after renaming the folder but I cannot delete the old files which are stuck on my computer

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you get any specific errors when trying to delete the old Dropbox folder robertcohen?

 

If so, would you mind sending us a couple of screenshots of the error message, in order for us to have a visual too?

  • robertcohen 's avatar
    robertcohen
    Explorer | Level 3
    2 years ago
    How do I send you a screenshot on this forum?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!