We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
robertcohen
2 years agoExplorer | Level 3
Unable to install Droxbox on my Windows 10 PC
I get the following error report:
bn.BUILD_KEY: Dropbox
bn.VERSION: 193.3.5459
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746
pid: 16932
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'I:\\Dropbox'
real_path='I:\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\193.3.5459\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\193.3.5459\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\*\AppData\Local\Temp
TEMP: C:\Users\*\AppData\Local\Temp
tempdir: 'C:\\Users\\*\\AppData\\Local\\Temp'
real_path='C:\\Users\\*\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"
The above exception was the direct cause of the following exception:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 879, in wrapper
File "desktop/dropbox/client/main.py", line 6729, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6191, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6114, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"18 Replies
- robertcohen2 years agoExplorer | Level 3
I cannot delete the folder so I renamed it. However, I would like to delete the empty folders off my laptop that Dropbox created and locked me out. I tried inheriting the rights and taking ownership be no success at all. The managed to install dropbox after renaming the folder but I cannot delete the old files which are stuck on my computer
- Megan2 years ago
Dropbox Community Moderator
Do you get any specific errors when trying to delete the old Dropbox folder robertcohen?
If so, would you mind sending us a couple of screenshots of the error message, in order for us to have a visual too?
- robertcohen2 years agoExplorer | Level 3How do I send you a screenshot on this forum?
- Megan2 years ago
Dropbox Community Moderator
You should be able to attach it using the camera-like icon robertcohen when trying to respond back to us.

- robertcohen2 years agoExplorer | Level 3
unable to grab a screenshot even though icon clicked on dropbox. Dont know why it not grabbing screenshots.
- Hannah2 years ago
Dropbox Community Moderator
Hey Robert, do you mean that you're not able to save your screenshot to Dropbox or that your computer can't take screenshots at all?
You can try this as well.
- robertcohen2 years agoExplorer | Level 3It my laptop not phone
- Hannah2 years ago
Dropbox Community Moderator
You should be able to see options for all kinds of devices, if you click on "Other".
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!