Forum Discussion

robertcohen's avatar
robertcohen
Explorer | Level 3
2 years ago

Unable to install Droxbox on my Windows 10 PC

I get the following error report:

 

bn.BUILD_KEY: Dropbox
bn.VERSION: 193.3.5459
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: c618fa91-fe7d-4c57-8b51-6791835c8746
pid: 16932
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
     real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.863.1'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\*\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'I:\\Dropbox'
              real_path='I:\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\193.3.5459\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\193.3.5459\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Users\*\AppData\Local\Temp
TEMP: C:\Users\*\AppData\Local\Temp
tempdir: 'C:\\Users\\*\\AppData\\Local\\Temp'
         real_path='C:\\Users\\*\\AppData\\Local\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/fs_api/lifecycle.py", line 235, in client
  File "desktop/dropbox/fs_api/lifecycle.py", line 283, in _create_thin_client
  File "desktop/dropbox/fs_api/fs_api_adapter.py", line 50, in __init__
  File "desktop\extensions\fs_api\fs_api_python.pyx", line 63, in fs_api_python.FsApiServer.__cinit__
fs_api_python.FsApiError: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"

The above exception was the direct cause of the following exception:

Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 879, in wrapper
  File "desktop/dropbox/client/main.py", line 6729, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
  File "desktop/dropbox/client/main.py", line 6191, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 6114, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 225, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 285, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 242, in __init__
  File "../win32_x86_64_dropbox_virtual_env/python38/Lib/functools.py", line 967, in __get__
  File "desktop/dropbox/fs_api/lifecycle.py", line 259, in client
dropbox.fs_api.lifecycle.FsApiClientCreationException: "Initializing fs api |>> Initializing application filesystem |>> Attempting to initialize dbx cache directory |>> NtCreateFile syscall: open_unchecked |>> ACCESS_DENIED |>> Permission denied"

18 Replies

  • robertcohen's avatar
    robertcohen
    Explorer | Level 3
    2 years ago

    I cannot delete the folder so I renamed it.  However, I would like to delete the empty folders off my laptop that Dropbox created and locked me out.  I tried inheriting the rights and taking ownership be no success at all.   The managed to install dropbox after renaming the folder but I cannot delete the old files which are stuck on my computer

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you get any specific errors when trying to delete the old Dropbox folder robertcohen?

     

    If so, would you mind sending us a couple of screenshots of the error message, in order for us to have a visual too?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You should be able to attach it using the camera-like icon robertcohen when trying to respond back to us.

  • robertcohen's avatar
    robertcohen
    Explorer | Level 3
    2 years ago

    unable to grab a screenshot even though icon clicked on dropbox.   Dont know why it not grabbing screenshots.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Robert, do you mean that you're not able to save your screenshot to Dropbox or that your computer can't take screenshots at all?

     

    You can try this as well.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    You should be able to see options for all kinds of devices, if you click on "Other".

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