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Abrahamconstruction's avatar
Abrahamconstruction
New member | Level 2
1 month ago
Solved

Unable to log into Dropbox App. "Previous sign in interrupted. Please try again"

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account access
Account Settings
desktop
  • rosakis's avatar
    rosakis
    1 month ago

    Just for the record.

    After being instructed by maddison I installed the enterprise installer link

    https://client.dropbox.com/desktop/desktop-dropbox/requestdownload?install_type=enterprise_install&platform=win&arch=x86_64&build=240.4.8493

    and now I can use Dropbox. Everything came back and synced🤗.

    Just for the file: I work on W10, have the windows defender firewall and antivirus, no VPN nor proxy.

    Thank you so much.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey shawnedrei!

    Can you confirm whether you can access the Dropbox website without any issues too? 

    If that's the case, then I'll be happy to reach out via email in order for us to have a closer look into this.

    Thanks a bunch! 

  • shawnedrei's avatar
    shawnedrei
    New member | Level 2
    1 month ago

    Having the same problem (Windows 10): I changed my Google password, the Dropbox desktop app automatically signed out and now won't let me in again.

    • I've deleted my browser cache
    • I've deleted all Dropbox folders in AppData
    • I've uninstalled and reinstalled the app
    • I've removed all active machines linked to my account
    • I've tried switching to Firefox from Chrome for the sign-in, no effect.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi there, Abrahamconstruction​, thanks for posting your question here!

    I'm going to need to gather a few more pieces of info and get closer into what is happening.

    As a first step, can you clarify your device's exact OS, and the app's current version that you're using? You can find the version by hovering your mouse over the little Dropbox icon in your task/menu bar next to your WiFi.

    Is it possible that you have any antivirus or other security applications running, that could be affecting this? If so, can you try disabling them temporarily while you try to access our app?

    Also, I'm guessing that since you were able to access our Community you can also access http://www.dropbox.com without an issue, right?

    If you could also send me a screenshot of the error message you are receiving, that'd be great.

    Let me know more, and we'll take it from there! 

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