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Unable to log into Dropbox App. "Previous sign in interrupted. Please try again"
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Just for the record.
After being instructed by maddison I installed the enterprise installer link
https://client.dropbox.com/desktop/desktop-dropbox/requestdownload?install_type=enterprise_install&platform=win&arch=x86_64&build=240.4.8493
and now I can use Dropbox. Everything came back and synced🤗.
Just for the file: I work on W10, have the windows defender firewall and antivirus, no VPN nor proxy.
Thank you so much.
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I have replied to Megan on the email and it keeps coming back. I have replied to her here and she says I have yet to reply. Idk what else to do. It is so glitchy, even trying to reply on here is giving me fits.
I reviewed other comments and noted that Duck Duck Go was found to be some problem. SO I dropped it and no joy.
I am having the same problem on a windows 10 . This is personal account of Dropbox. Please note that my phone version is working. I can also sign in on my chrome browser.
I have spent nearly 6 hours with the support bot. I have Norton360 and have reviewed and changed the Smart Firewall settings and have deleted and reloaded Drop box with the offline installer 3 times. Routers rebooted and refreshed, desktop powered down and up and down and up for a time
I was having the desktop app tell me that “net::ERROR_NAME_NOT_RESOLVED.” which has gone away with the change in the firewall settings and replaced with crickets.
I am about to move to another product as this is crazy
- Megan
Dropbox Community Moderator
Hey shawnedrei, I just saw your email, and I'll reply to you as soon as possible.
Thanks for your patience!
- Megan
Hey Abrahamconstruction!
I went ahead and opened a ticket on my end for you this past Friday. I just checked and it seems you haven't replied back to me. Can you confirm that you've received it, and respond back to me?
Support stopped replying to me and it's been silence for the past two days, so... 🤷♂️
I have tried uninstalling and reinstalling. I have website access and phone access, but am unable to get desktop app signed in. I can access Dropbox on the website
Sorry for the delay. Just as shawnedrei posted, I have the same issue with the same screenshot. OS is windows 10. I signed out of google with one account and when I tried to sign back in, it says the error message “previous sign in was interrupted “.
- Megan
Hi shawnedrei, I just sent you an email.
Please reply back to me, and we'll take it from there. Thanks!
Megan I can access the website without issue, yes.
