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yoshipo2010's avatar
yoshipo2010
New member | Level 2
7 days ago

Unable to open available offline file on my Android.

Hi. I'm using the Android version of the Dropbox app. (ver. 450.2.2) I set the text file to "Available offline" and edit it offline. In certain circumstances, offline files cannot be opened. ...
Android
File access
Mobile
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 days ago

Hey yoshipo2010, let's see what we can find together about this! 

When did you first notice this behavior? 

On step 2 you also mentioned that you save the file, and then synchronize it with the server. Just to make sure we're aligned, do you use these steps in order to update any recent changes you've made while the file was available offline? 

Is this happening with all offline files or some of them? I know this might sound trivial, but have you tried restarting your device, to see if that helps?

Also, can you confirm that you have at least 500 MB of storage space available on your device (not your Dropbox)?

Keep me posted, and we'll take it from there!

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