Forum Discussion

Thomas C. G.'s avatar
Thomas C. G.
Explorer | Level 4
2 years ago
Solved

Unlink Dropbox on laptop and relink to another account (OSX)

I am logged into a dropbox account on my laptop (desktop app) and should leave this account to connect to an other account. When I sign out of the first account under preferences in the desktop app, ...
desktop
Install
Setting up the apps
Uninstall
  • Megan's avatar
    Megan
    2 years ago

    Thanks for trying Thomas C. G.!

     

    Let's try one more thing. 

     

    Can you access Account A online, then visit your security page and remove your existing device? 

     

    Once you do that, you can access Account B online, restart your device and see if the app behaves the same way, and if it redirects you to Account A again.

Thomas C. G.'s avatar
Thomas C. G.
Explorer | Level 4
2 years ago

Hi Megan
thanks for your help, that did the trick! I didn't even know there's a list of devices connected with my account(s) online available 😉 After deleting the device, I was presented with a login screen again and could easily connect to Account B, perfect!
Have a great and successful day,
Thomas

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Amazing news! 

 

That's what I like to hear (or read in our case) Thomas C. G.!

 

Enjoy the rest of your week ahead! 😎

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions