Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

cpk1's avatar
cpk1
Explorer | Level 4
5 years ago
Solved

Unresponsive Dropbox icon on surface Pro 3

I have installed and reinstalled Dropbox on my Surface Pro 3 and it appears to be working. However, if I single click on the icon in the taskbar nothing happens: I do not get the list of current activity or access to the menu and settings. If I double click on the icon it opens my folder view of the Dropbox directory, a view which I cannot change because I do not have access to the preferences. The same problem existed before I tried a reinstall, but the double click opened the Dropbox desktop app. The problem with that was that the desktop app window did not fit the screen properly and was very difficult to move around. Any suggestions? Is this a Surface Pro issue?
desktop
Setting up the apps
  • Rich's avatar
    Rich
    5 years ago
    cpk1 wrote:
    If I double click on the icon it opens my folder view of the Dropbox directory, a view which I cannot change because I do not have access to the preferences.

    Try a CTRL left-click to access the legacy menu.

11 Replies

Replies have been turned off for this discussion
Show More
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey maryblue75! Glad to hear you’re seeing the Dropbox icon once more in your menu bar. 

     

    If you click on it, what’s the syncing status that it shows? Does it indicate that the app is up to date/syncing etc?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!